Contact Us
We're here to help with orders, sizing, shipping, returns and anything else. The fastest way to reach us is by email — we respond to every message.
support@auvellawear.com — we aim to reply within 24–48 hours, Monday to Friday.
Before you write — quick answers
- Where's my order? You'll receive a shipping confirmation email with tracking as soon as your order is dispatched. Allow up to 48 hours for tracking to activate.
- Can I change or cancel my order? Email us as soon as possible with your order number. We can change or cancel any order that hasn't been dispatched yet.
- How do I start a return? Email us within 30 days of delivery with your order number and the item(s) you'd like to return — full details on our Returns & Refunds page.
- Sizing help? Every product page has a size guide specific to that piece. If you're between sizes, email us with your measurements and we'll recommend the best fit.
When you email, please include
- Your order number (in your confirmation email, e.g. #1234)
- The email address used at checkout
- Photos, if your message is about a damaged or incorrect item
Auvella is an online-only store; we don't offer phone support, but email reaches our whole support team and keeps a written record of everything we agree — which means faster, more reliable resolutions for you.