Shipping Policy

All prices on auvellawear.com are set in US Dollars (USD) and displayed in your local currency at current exchange rates. Shipping is calculated at checkout in the same way.

Processing time

Orders are processed and dispatched within 1–2 business days (Monday–Friday, excluding public holidays). During launch periods or promotions this can extend slightly; if your order will be delayed we'll email you.

Shipping rates

We offer a single express shipping service to every country we ship to — no slower option to choose between, and no surprise upgrades at checkout.

• United States and international — $6.74 flat rate
• Australia — $9.99 flat rate
• Free express shipping on all orders over $95 USD (approximately £75 / €85, converted automatically at checkout) — this applies everywhere we ship, including Australia

Delivery times

Delivery times are counted in business days from dispatch, not from the moment you order — add the 1–2 day processing window above.

• United States — typically 3–8 business days after dispatch
• International and Australia — typically 5–12 business days after dispatch, depending on destination and customs processing

These are estimates, not guarantees. Carrier delays, customs inspections, weather and peak periods can extend them. If your parcel is running significantly past these windows, email support@auvellawear.com and we'll chase it with the carrier.

Where we ship

We currently ship to the United States, Australia, the United Kingdom, Canada, New Zealand, most of Western and Northern Europe, and selected countries in Asia and the Middle East. If your country isn't available at checkout, we don't ship there yet — email us and we'll let you know when that changes.

Duties & taxes

Depending on your country, imported goods may be subject to local duties, taxes or handling fees charged by your customs authority or carrier on delivery. These charges are set by your government, are outside our control, and are the responsibility of the recipient unless taxes were collected at checkout.

Tracking

Every order receives a tracking number by email once dispatched. Please allow up to 48 hours for tracking to activate. If your tracking hasn't updated for more than 7 days, contact us at support@auvellawear.com and we'll investigate with the carrier.

Incorrect addresses & failed delivery

Please double-check your shipping address at checkout — we can only change an address before dispatch. Orders returned to us because of an incorrect or incomplete address, or because delivery was refused or not collected, can be reshipped (shipping charges apply) or refunded for the item cost less original shipping.

Lost or damaged in transit

If your order arrives damaged, or tracking shows it as lost, email support@auvellawear.com within 7 days of the delivery estimate with your order number (and photos for damage). We'll replace the item or refund you in full — you will never be left out of pocket for a parcel that didn't arrive in good condition.