Returns & Refund Policy
We want you to love what you ordered. If something isn't right, you have 30 days from the day your order is delivered to request a return.
Return conditions
- Items must be unworn, unwashed and undamaged, with all tags attached
- Swimwear must have the hygiene liner intact
- For hygiene reasons, underwear (briefs, thongs and underwear sets) and the silk sleep mask are final sale and can't be returned unless faulty or incorrect
- Items returned in a non-resalable condition may be refused or partially refunded
How to start a return
- Email support@auvellawear.com within 30 days of delivery with your order number and the item(s) you want to return
- We'll reply within 24–48 hours with your return authorisation and the return address — please don't ship anything back before receiving this, as unauthorised returns can't be tracked to your order and may not be refundable
- Return shipping is paid by the customer, except where the item is faulty, damaged or not what you ordered — in those cases we cover it
- We recommend a tracked service; the parcel is your responsibility until it reaches us
Refunds
Once your return is received and inspected we'll email you, and your refund will be issued to the original payment method within 5–10 business days. Original shipping charges are non-refundable except for faulty or incorrect items. If your refund hasn't appeared after 10 business days, check with your bank or card issuer first, then contact us.
Exchanges
Need a different size or colour? Email us — if the item is in stock we'll set up an exchange; otherwise we'll refund you so you can reorder.
Faulty, damaged or incorrect items
If anything arrives faulty, damaged or different from what you ordered, email support@auvellawear.com within 7 days of delivery with photos and your order number. We'll make it right with a replacement or full refund including any shipping — at no cost to you.
Order cancellation
You can cancel any order free of charge before it has been dispatched — email us as soon as possible with your order number. Once an order has shipped it can no longer be cancelled, but you can return it under this policy after delivery.
Your statutory rights
Nothing in this policy limits your statutory rights. If you are a consumer in the UK or EU you additionally have a legal 14-day cooling-off right to cancel a distance purchase from the day you receive it — our 30-day policy already exceeds this. Statutory remedies for faulty goods also apply in full.
A note on disputes
If anything ever goes wrong with your order, please contact us first at support@auvellawear.com — we resolve genuine issues quickly with replacements or refunds, and it's always faster than a card dispute.